Return & Refund Policy
Last Updated: December 1, 2025
ReachWell Health, LLC (“ReachWell,” “we,” “us,” or “our”) aims to provide a smooth and transparent testing experience. The following outlines our policies regarding returns, cancellations, and refunds.
Refund Policy
Subscription Plans
ReachWell does not offer refunds for subscription periods in which a test kit has already been shipped.
Pre-Pay Plans (“Pre-Pay & Save”)
For customers who choose a pre-paid multi-month or multi-kit plan:
- Payments for these programs are non-refundable once processed.
- This applies regardless of whether all test kits in the pre-paid period have been shipped yet.
Returns
For safety, regulatory, and quality-control reasons, ReachWell cannot accept returned test kits (opened or unopened).
If a cancellation or refund is approved under a special circumstance, you may keep, dispose of, or gift the unused test kit.
Returned kits cannot be processed, restocked, or reused.
Questions or Support
If you have any questions about this policy or need assistance, please contact our support team: